1. Introduction
    At San Yue Soul Lighthouse INC, we are committed to providing high-quality toys and excellent customer service. We understand that sometimes you may need to return your purchase, so we offer the following return and refund policy.
  2. Return Conditions
    Return Timeframe: You can request a return within 30 days from the date you received the item.
    Item Condition: Returned items must be in unused condition and fully packaged, including all original packaging materials, instructions, and unfilled warranty cards.
    Proof of Purchase: Returns must include a valid proof of purchase, such as an order confirmation email, order number, or purchase invoice.
  3. Non-Returnable Items
    Items that are:

Opened products.
Sale or clearance items.
Custom items or special orders.
Used or visibly worn items.

  1. Refund Process
    Contact Us: Please contact us by email at shaanjajja@sanyuesoullighthouse.com or by phone at 3393450418 to state the reason for your return.
    Return Approval: We will review your return request. Once approved, we will provide a return address and further instructions.
    Return Shipping: You are responsible for return shipping costs unless the item is defective or shipped incorrectly.
    Refund Processing: Once we receive the returned item and confirm that it is eligible for return, we will process your refund within 7 to 14 business days.
  2. Refund Method
    Refunds will be made to your original payment method. If the original payment method cannot accept a refund, we will negotiate an alternative refund method with you.
  3. Return Address
    Please send returns to the following address: San Yue Soul Lighthouse INC
    17633 Bryan Pl, Granada Hills, CA 91344
  4. Customer Service
    If you have any questions about our return policy or need help processing a return, please feel free to contact our customer service team