- Introduction
At San Yue Soul Lighthouse INC, we are committed to providing high-quality toys and excellent customer service. We understand that sometimes you may need to return your purchase, so we offer the following return and refund policy. - Return Conditions
Return Timeframe: You can request a return within 30 days from the date you received the item.
Item Condition: Returned items must be in unused condition and fully packaged, including all original packaging materials, instructions, and unfilled warranty cards.
Proof of Purchase: Returns must include a valid proof of purchase, such as an order confirmation email, order number, or purchase invoice. - Non-Returnable Items
Items that are:
Opened products.
Sale or clearance items.
Custom items or special orders.
Used or visibly worn items.
- Refund Process
Contact Us: Please contact us by email at shaanjajja@sanyuesoullighthouse.com or by phone at 3393450418 to state the reason for your return.
Return Approval: We will review your return request. Once approved, we will provide a return address and further instructions.
Return Shipping: You are responsible for return shipping costs unless the item is defective or shipped incorrectly.
Refund Processing: Once we receive the returned item and confirm that it is eligible for return, we will process your refund within 7 to 14 business days. - Refund Method
Refunds will be made to your original payment method. If the original payment method cannot accept a refund, we will negotiate an alternative refund method with you. - Return Address
Please send returns to the following address: San Yue Soul Lighthouse INC
17633 Bryan Pl, Granada Hills, CA 91344 - Customer Service
If you have any questions about our return policy or need help processing a return, please feel free to contact our customer service team